General Terms & Conditions
What products and services do you offer?
We specialize in custom furniture carpentry, furniture, flooring installations, wall design finishes, and sanitary ware. Our services include design consultation, installation, and after-sales support for both residential and commercial projects. Full project solution packages are also available.
How can I place an order?
You can place an order at our showroom after a design consultation, online, or via email once you approve your project quotation. For website purchases, you may order directly through our online store. An order confirmation and deposit payment are required to begin processing.
Do you offer custom-made furniture?
Yes. All our furniture and interior solutions can be custom-designed to match your measurements, style, and material preferences.
Payments & Pricing
What payment methods do you accept?
We accept cash, debit/credit cards, and bank transfers. Corporate clients may request invoice billing with approved credit terms.
Is a deposit required to confirm my order?
Yes. A 60% deposit is required to confirm your order and begin production. The remaining 40% balance must be paid before delivery or installation.
Are prices inclusive of taxes and installation?
Unless stated otherwise, all prices include VAT. Delivery and installation charges vary depending on project size and location and will be detailed in your quotation.
Orders, Production & Delivery
How long does production take?
Production timelines vary depending on the project type:
• Custom Furniture: 4–8 weeks
• Flooring & Walling: 2–4 weeks
You will receive an estimated completion date once your order is confirmed.
Can I modify my order after confirmation?
Minor changes can be made within 48 hours of order confirmation. After that, materials may already be in production, and changes may incur additional costs or delays.
How will I be updated about my order?
We provide regular updates throughout your project via email or WhatsApp, including production progress and delivery or installation schedules.
Returns, Exchanges & Cancellations
Can I return or exchange custom-made items?
As all custom-made products are produced specifically for your order, they are non-returnable and non-refundable once production has started, except in cases of verified manufacturing defects.
What should I do if I receive a damaged or defective item?
Please inspect your items upon delivery. If you find any damage or defect, report it within 48 hours. We will inspect and arrange repair, replacement, or adjustments in line with our warranty policy.
Warranty & After-Sales Support
Do your products come with a warranty?
Yes. All our custom-made furniture and installations include a 1-year warranty covering manufacturing defects under normal use.
Do you provide maintenance or repair services?
Yes. We provide maintenance and repair services for all our installations. After the warranty period, services are available at a nominal charge.
Still Have Questions?
Our customer support team is always ready to assist!
📍 Visit us at our showroom
📧 Email: info@rlmaison.com
📞 Call / WhatsApp:+357 25 755110
